Frequently Asked Questions

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Booking Questions

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct or change your sex in the booked ticket.

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct/change your age after booking of a ticket.

Unless you're availing any concessions(child/ Sr. citizen) TTEs will not bother much about your age so your age +/- 5 years is safe. Even 10 years difference will not create problems always.

Do you intend to transfer your ticket to another person?

Officially you're not allowed to correct/change your name after booking of a ticket.

Source: As worded by Indian Railways, Government of India

Cancellation and Refund of E- Tickets

The electronic reservation slip cannot be cancelled at any regular counter of the Railways. The electronic reservation slip can only be cancelled online.

Cancellation Before Charting

Source: As worded by Indian Railways, Government of India

Anyone of the passengers/the passenger booked on the tickets issued from computerized Passenger Reservation System (PRS) and internet (i-ticket), undertaking journey in AC-3 tier, AC-2 tier, 1st AC, AC Chair Car and Executive classes, have to carry anyone of the nine prescribed proofs of identity (in original) during the journey and produce the same as and when required failing which all the passengers booked on that ticket will be treated as without ticket and charged accordingly. The list of valid proofs of identity are as under:

Source: As worded by Indian Railways, Government of India

If you don't have any ticket, you may approach the Train Superintendent/TTE after purchasing an unreserved ticket from the booking office as specified in the following table. The TTE will allot the accommodation, subject to availability.

Source: As worded by Indian Railways, Government of India

Yes, you can. In fact, you can book your ticket for any train on the Indian Railways network, from any originating station to any destination* at any of the 2926 Computerized Reservation Centers, across the country. With the network of New Delhi, Mumbai, Kolkata, Secunderabad and Chennai Passenger Reservation Systems, you can now book your onward and return journey tickets from any Computerised Reservation Centre nearest to you - not just from major railway stations. This networking makes reservation of tickets faster and simpler.

Source: As worded by Indian Railways, Government of India

The cost of the Indrail Pass varies with the class of travel and the validity period. For your convenience, the details are given as follows:

Source: As worded by Indian Railways, Government of India

Yes. Foreign tourists who wish to experience India by train, can enjoy the special facilities earmarked for them. These are explained below in greater detail:

Booking Your Luggage

Source: As worded by Indian Railways, Government of India

You can contact the Reservation Enquiry Counters at your nearest Computerised Reservation Centre or call the Interactive Voice Response System, available at major stations. Remember to always quote the 10 digit PNR Number indicated on the upper left hand corner of your ticket, to find out the current status.

Source: As worded by Indian Railways, Government of India

Where value of the luggage booked has not been declared beforehand by the consignor and the prescribed percentage charges not paid, the monetary liability of the Railways has been limited to Rs. 100/- per Kg.

Source: As worded by Indian Railways, Government of India

Each passenger is allowed a Free Allowance up to which he can carry luggage with him in the compartment, free of cost.

Change in Travel Plans

Source: As worded by Indian Railways, Government of India

If you are holding a confirmed ticket and are unable to travel, your ticket can be transferred to your family members viz., father, mother, brother, sister, son, daughter, husband or wife. To transfer your ticket, you must submit your request at least 24 hours in advance of the scheduled departure of the train.

Source: As worded by Indian Railways, Government of India

If you hold a journey ticket for more than 500 Km, you can break your journey once for two days at any station en route. This facility can be availed only after traveling 500 Km from the starting station. If your ticket is for more than 1000 Km, you will be allowed to break your journey twice.

Circular Journey Tickets

Source: As worded by Indian Railways, Government of India

Once your itinerary is finalized, you can approach the Divisional Commercial Managers of the Division or Station Managers of certain major stations to which the journey commencing station belongs.

Source: As worded by Indian Railways, Government of India

If you wish to go on a pilgrimage or sightseeing trip to many destinations, Indian Railways provide the facility of booking Circular Journey Tickets. These tickets offer you unique travel flexibility, as they are issued for all journeys (other than regular routes) which begin and end at the same station. Circular Journey Tickets can be purchased for all classes of travel. A maximum of eight break of journeys will be admissible on these tickets. Endorsements for break journeys are not needed.

Compensation For Train Accidents

Source: As worded by Indian Railways, Government of India

Indian Railways are liable to pay compensation to rail passengers against death or injury in train 'accident' as defined under Section 124 of the Railways Act, 1989.

IRCTC/Online Access

To avail Lower Berth Quota online at IRCTC you should make sure to enter only single male/female name with qualifying age. For a lady it is 45.

Without login/passwd you can't cancel the tickets as if allowed, anyone will cancel other's tickets.

Check if javascript is off in your browser. Otherwise use another browser. If same problem persists, the check your inputs.

Login into your account, and click the booked tickets. Click the following image and check the red circled links in your account. If you find your transaction then it’s fine otherwise also you’ll get a refund which may take 10 days or so. In the mean time don’t close your bank account or credit card which you’ve used to make payment.

If you ever lose your SIM, it is often easier to go for a new SIM as it costs less than a Rs. 50. Moreover filing FIR with police isn't a easy affair, given the cost of bribe.

You need Indian mobile number to open account with irctc.co.in so that you can book E-Tickets online.

Yes it is. You need an Indian mobile number to register at IRCTC. IRCTC will send a code to verify it.

Passenger Amenities

Source: As worded by Indian Railways, Government of India

Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaints regarding passenger amenities, punctuality and catering facilities. The details of these Special Cells can be ascertained from the respective Zonal Railways. Now Complaint Monitoring Cells have also been established at Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.

Source: As worded by Indian Railways, Government of India

Indian Railways has a well-organised Public Grievance Redressal Machinery that will take prompt action on any complaints you may have. You can record your grievances in the Complaints Book kept for this purpose at: our Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservation Offices, Refreshment Rooms, Pantry Cars, etc.

Source: As worded by Indian Railways, Government of India

Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be kept in safe custody.

Source: As worded by Indian Railways, Government of India

Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are also trained to provide first aid to passengers.

Source: As worded by Indian Railways, Government of India

To ensure proper and good quality catering services on trains and at stations, passengers are requested to:

Refund Rules

Cancellation Charges on normal Confirmed Reserved Ticket

Ticket Type before 48 hours of train departure Between 48 hours till 6 hour

Source: As worded by Indian Railways, Government of India

In such cases, you must obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 30 days from the date of scheduled travel. You must then submit an application in the prescribed from( Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

The fare you paid for your ticket will be refunded after deducting cancellation charges.

Source: As worded by Indian Railways, Government of India

Yes, passengers traveling by air conditioned class can claim refund if the AC fails enroute. You can get a refund of difference of fare for the distance the AC was not functioning.

Reserving Special Carriages

Source: As worded by Indian Railways, Government of India

For the convenience of passengers traveling in large groups, Indian Railways allow for the booking of Special Trains for a minimum distance of 500 Km and a minimum composition of 18 coaches.

Here are some guidelines to help you book a special train:

Source: As worded by Indian Railways, Government of India

Initially, you need to pay Rs. 50,000/- per coach as security deposit to the Station Manager of the originating station.

Source: As worded by Indian Railways, Government of India

For large groups travelling together, Indian Railways provide exclusive coaches that can be attached to regular trains* according to your programme. Besides the convenience of travelling according to your own itinerary, you can also enjoy total privacy and comfort.